Applications are invited from suitable and qualified candidates for the Position of (Remote) Customer Service Representative at Africhange Technology Limited.
About Africhange Technology Limited
Africhange Technology Limited, also known as AF Technology Limited, is a fintech company focused on providing secure and convenient digital payment solutions for individuals and businesses across Africa and the diaspora. The company specializes in cross-border money transfers, currency exchange services, and financial technology solutions that make international transactions faster and more accessible. By leveraging modern technology and user-friendly platforms, Africhange helps customers send and receive money efficiently while promoting financial inclusion and digital banking adoption. Its commitment to reliability, transparency, and innovation has positioned the company as a growing player in Africa’s evolving fintech and remittance industry.
Summary
- Company: Africhange Technology Limited
- Job Title: Customer Service Representative (NG)
- Job Type: Full Time
- Location: Remote, Lagos, Nigeria
Job Title: Customer Service Representative (NG)
Job Description
We are creating a 24/7, proactive and more personalized customer support structure for our rapidly-increasing customer base. We are looking for a customer-oriented service representative with excellent communication skills to join our customer success team. If you are seeking to create an impeccable experience in customer service, we are eager to speak with you. We have flexible shift schedules that enable us to attend to customers whenever they try to reach us.
What you will do
- Identify and assess individual customers’ needs in order to understand and proffer solutions
- Communicate with customers through several channels as assigned
- Chat with customers on Live Chat using provided Live Chat tools and set communication structure
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell product features when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Understand the product/services that Africhange offers so you can guide customers in using our apps and/or website
- Provide accurate, valid, and complete information to users by leveraging:
- internal processes
- internal and public product knowledge base
- external (3rd party) methods/tools
- Utilize software, databases, communication strategies, and tools appropriately
- Meet personal/team qualitative and quantitative performance goals
- Stay up to date with technological advances and customer success tools to be used for customer service purposes
- Schedule and perform follow-up with customers, peers, and company stakeholders to ensure timely resolutions
- Come up with ideas and strategies that enhance performance
See Also:
Requirements for the Position of (Remote) Customer Service Representative at Africhange Technology Limited:
- Good background qualification in any Human Relations or Business Administration field
- 2 years experience in customer rep roles and a good knowledge of customer service or call centre professional processes
- Previous work experience with a Financial technology company is an added advantage
- Demonstrate excellent phone etiquette and understand the basic rules of chat interactions
- Candidates should be tech-savvy and familiar with basic PC utilities and fundamentals
- Familiarity with Google Workspace tools is beneficial
- A good skill in using CRM software is an added advantage
- Ability to work in a multi-shift environment that spans across several customer success agents working 24 x 7 x 365
- Extremely smart with exceptional verbal, written and oral communication skills
- Problem-solving skills
- Incredibly ambitious with a desire to continue learning
- Strong time management and decision making abilities
- Ability to multitask, organize, and prioritize work
- Resourceful, independent, meticulous, strong analytical mind and eye for details
- Good team-playing skills to relate with other departments and team members
Benefits:
- Fully remote opportunities under a flexible work environment
- Competitive salary
- Paid time-offs
- Premium medical coverage
- Access to relevant online courses/learning programs
- A close-knit team with a great passion for working collaboratively
Deadline
Not Specified
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Method of Application
Additional Note
- AF offers a great work experience, professional development, challenging careers, and competitive compensation.
- We are an Equal Opportunity Employer.
- Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics.
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