Applications are invited from suitable and qualified candidates for the Position of (Remote) Customer Service Executive at Worknigeria.
About Worknigeria
Worknigeria is a Nigerian recruitment and career development platform that connects job seekers with employers across multiple industries. The platform provides services such as job listings, recruitment support, talent sourcing, and career resources to help individuals find employment opportunities and build professional skills. Worknigeria focuses on simplifying the hiring process by using digital tools to match qualified candidates with suitable roles. By supporting workforce development and improving access to job opportunities, the platform contributes to strengthening Nigeria’s employment ecosystem and professional growth.
Summary
- Company: Worknigeria
- Job Title: Customer Service Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Remote (work from home)
- Working Hours: 8 hours daily
Job Title: Customer Service Executive
Job Summary
- The Customer Service Executive will provide professional, timely support to customers across telecom, insurance, and healthcare products and services, using CRM tools to log interactions, resolve issues, and maintain accurate records.
- The role is fully remote but requires a stable work environment, strong communication skills, and prior experience in high-volume customer service.
Key Responsibilities
- Handle inbound and outbound customer enquiries via phone, email, and/or chat, providing accurate information and resolving issues promptly.
- Use the company’s CRM system to log interactions, update customer records, and track open cases until resolution.
- Troubleshoot customer complaints, escalate complex issues where necessary, and follow up to ensure closure and customer satisfaction.
- Adhere to agreed service levels, quality standards, and scripts while maintaining a professional, empathetic tone in all interactions.
- Collaborate with team members and supervisors to share feedback, trends, and opportunities for service improvement.
See Also:
Requirements for the Position of Customer Service Executive at Worknigeria
- Must have 3 years proven experience as a Customer Service Officer/Executive or similar role, ideally within telecom, insurance, healthcare, or related.
- Interested candidates should possess a Bachelor of Pharmacy (B.Pharm)
- Strong verbal and written communication skills, with clear, professional telephone and email etiquette.
- Hands-on experience using CRM systems and other customer support tools.
- Ability to work remotely and independently, manage time effectively, and handle multiple enquiries in a fast-paced environment.
Must reside in an area with:
- Stable electricity supply or a reliable backup solution (e.g. inverter),
- Strong, reliable internet connection,
- A quiet, dedicated home workspace suitable for calls and online work.
Tools & Work Setup
Company will provide:
- Laptop.
Candidate must provide:
- Primary internet connection (and preferably backup),
- Power backup (e.g. inverter) to support the working hours,
- A suitable home workstation (desk, chair, quiet environment).
Salary
N500,000 monthly.
Deadline
9th March, 2026.
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Method of Application
Interested and qualified candidates should send their CV to: careers@worknigeria.com using “Customer Service Executive – Remote” as the subject of the email.
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