Applications are invited from suitable and qualified candidates for the Position of (Remote) Customer Experience Specialist at Clipboard.
About Clipboard
Clipboard is a healthcare technology company that operates an innovative app-based marketplace connecting qualified healthcare professionals with hospitals, nursing facilities, and other care providers across the United States. By making it easier for healthcare organizations to find skilled workers and for professionals to access flexible job opportunities, the platform helps improve workforce efficiency while supporting quality patient care. Clipboard is committed to empowering healthcare workers with greater earning opportunities and financial stability while helping healthcare facilities address staffing needs quickly and effectively. Through technology, innovation, and a mission-driven approach, the company continues to strengthen the healthcare workforce and expand access to essential care services nationwide.
Summary
- Company: Clipboard
- Job Title: Customer Experience Specialist
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Remote (Africa, Central & South America, the Caribbean)
- Salary Range: $11.4K – $20.4K
Job Title: Customer Experience Specialist
Job Description:
- Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
- We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within
What You’ll Do
- Deliver fast, accurate, and empathetic support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform-related issues in real time
- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
- Troubleshoot issues independently, applying sound judgment before escalating
- Personalize communication while maintaining a confident, professional, and helpful tone
- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
- Guide new professionals through onboarding and help them quickly build confidence using the platform
- Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
See Also:
Requirements for the Position of (Remote) Customer Experience Specialist at Clipboard:
- Fluent, professional-level English communication skills, both written and verbal
- 2+ years of customer support experience across chat or voice channels
- 2+ years of experience using CRMs such as Zendesk or Salesforce
- Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
- Thrives in fast-paced, high-ownership environments where priorities can shift quickly
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate who communicates clearly and contributes positively to team performance
Hiring Process
- Application Review
- Case Study
- Talent Screening
- Interview with a Hiring Manager
- Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
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Deadline
Not Specified
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