Applications are invited from suitable and qualified candidates for the Position of (NYSC) Customer Support Operations Officer at Motoring Nigeria.
About Motoring Nigeria
Motoring Nigeria is an automotive media and information platform that provides news, reviews, and insights on cars, transportation, and mobility trends in Nigeria. The platform covers vehicle launches, industry developments, road safety updates, and expert analysis to help readers make informed decisions about buying, maintaining, and understanding automobiles. Motoring Nigeria focuses on accurate reporting, practical advice, and local market relevance, serving car enthusiasts, drivers, and industry stakeholders. By delivering timely and useful automotive content, the platform contributes to greater awareness and growth within Nigeria’s motoring and transportation sector.
Summary
- Company: Motoring Nigeria
- Job Title: Customer Support Operations Officer (NYSC)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lekki, Lagos, Nigeria
- Location: Lagos, Port Harcourt-Rivers, Warri-Delta
Job Title: Customer Support Operations Officer (NYSC)
Responsibilities
You must have genuine interest and/or knowledgein cars and will be directly responsible for the day-to-day coordination and execution of customer support operations, ensuring seamless dealership services and vehicle transport logistics:
- Customer Communication:Serve as a primary point of contact, receiving incoming customer calls and emails.Utilize video messages to provide updates.
- Request Processing:Professionally treat and log customer requests for vehicle sales inquiries and transport bookings.
- Transport Updates:Proactively update customers on the status and location of their vehicles during the transport process from the information provided by drivers.
- Vehicle Handover:Facilitate the smooth and professional handover of vehicles to customers upon delivery or sale, ensuring all paperwork is complete.
- Customer Engagement & Content:Create video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.
- Contractor Liaison for Customer Issues:Communicate with trucking contractors and mechanics on behalf of customers to resolve service-related inquiries or issues.
- Operations Support: Partner closely with the operations team to ensure customer commitments are met, providing real-time customer feedback and managing communication to uphold service quality and timelines.
See Also:
Requirements for the Position of (NYSC) Customer Support Operations Officer at Motoring Nigeria
- Interested candidates should possess relevant qualifications.
Salary
N80,000 – N100,000 / month
Deadline
15th March, 2026.
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Method of Application
Interested and qualified candidates should send their CV and short cover letter to: contact@motoringnigeria.com using the Job Title as the subject of the mail.
Note: Females are encouraged to apply.
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