Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Representative at SIMS Nigeria Limited.
About SIMS Nigeria Limited
SIMS Nigeria Limited is a leading consumer electronics and home appliances distributor known for supplying trusted brands like Samsung, Panasonic, and Royal. The company operates showrooms and service centers across major Nigerian cities, offering products such as TVs, refrigerators, air conditioners, and kitchen appliances. With a focus on quality, customer support, and nationwide availability, SIMS has built a solid reputation as a go-to source for reliable home and office electronics.
Summary
- Company: SIMS Nigeria Limited
- Job Title: Customer Service Representative
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
Job Title: Customer Service Representative
Job Description:
- As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
- You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Provide product and service information to customers.
- Process orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Identify and escalate priority issues to the appropriate team members.
- Stay up-to-date with product knowledge and company policies.
See Also:
Requirements for the Position of (Entry Level) Customer Service Representative at SIMS Nigeria Limited:
- Proficiency in using customer service software, Microsoft Office Suite
- Minimum of a 2nd class HND qualification / B.Sc / B.A Degree in any discipline
- Minimum of 2 years proven experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
Deadline
December 11, 2025
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Method of Application
Interested and qualified candidates should send their CV / Resume to: employment@simsng.com using the Job Title and Location as the subject of the email.
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