Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Officer at Dangote Industries Limited.
About Dangote Industries Limited
Dangote Industries Limited is one of Africa’s largest conglomerates, founded by Aliko Dangote, with operations spanning cement, sugar, salt, flour, oil refining, and petrochemicals. Headquartered in Nigeria, the group plays a major role in driving industrial growth and job creation across the continent. Focused on self-sufficiency and economic development, Dangote Industries continues to expand its footprint through large-scale manufacturing and infrastructure projects that support Africa’s growth.
Summary
- Company: Dangote Industries Limited
- Job Title: Customer Service Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
- Deadline: Not Specified
Job Title: Customer Service Officer
Job Summary
To deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while conducting initial investigations into more complex cases. This role ensures an excellent customer experience through accurate guidance and timely service, supporting the company’s reputation for reliability and responsiveness.
Key Responsibilities
- Take ownership of service requests escalated from the Call Center and ensure timely resolution.
- Provide clear and supportive guidance to customers on using the company’s mobile app and customer portal.
- Conduct first-level investigations for more complex issues by collecting relevant data and documentation before escalation.
- Accurately document all customer interactions, case updates, and resolutions in the CRM system to ensure proper tracking and follow-up.
See Also:
Required Qualifications & Experience for the Position of (Entry Level) Customer Service Officer at Dangote Industries Limited
- Bachelor’s degree (BSc) or equivalent.
- 1–3 years’ experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Customer-focused with strong problem-solving abilities.
- Able to grasp and explain technical information in a simple, user-friendly way.
- Proficient in the use of CRM systems and standard office software (e.g., Microsoft Office Suite).
Deadline
Not Specified
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