Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Officer at Crescent Microfinance Bank (CMFB).
About Crescent Microfinance Bank (CMFB)
Crescent Microfinance Bank (CMFB) is a Nigerian financial institution that provides ethical, non-interest banking services to individuals, small businesses, and underserved communities. The bank offers savings, financing, and micro-credit solutions designed to support entrepreneurship and financial inclusion. With a focus on transparency, customer trust, and community development, CMFB aims to make accessible banking a practical option for everyday Nigerians.
Summary
- Company: Crescent Microfinance Bank (CMFB)
- Job Title: Customer Service Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Kwara, Nigeria
Job Title: Customer Service Officer
Job Summary
Description:
- The Customer Service Officer (CSO) will enhance customer experience by managing inquiries, complaints, and account-related requests.
- The role involves frontline engagement and coordination with multiple departments.
Key Responsibilities
- Open new accounts and guide customers through required documentation.
- Resolve inquiries and complaints promptly and professionally.
- Manage customer identity updates, BVN issues, and card requests.
- Promote bank products and educate customers on digital channels.
- Maintain accurate service logs and escalate unresolved issues.
See Also:
Requirements for the Position of (Entry Level) Customer Service Officer at Crescent Microfinance Bank (CMFB):
- HND / BSc Degree in any related field.
- 1 – 3 years experience in customer-facing roles (banking experience preferred).
- Good knowledge of banking operations and services.
Skills:
- Strong communication and interpersonal skills
- Problem-solving ability
- Customer-centric mindset
- Ability to multitask.
Deadline
19th December, 2025
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Method of Application
Interested and qualified candidates should send their CVs to: hr@crescentmfb.ng using “Customer Service Officer ” as the subject of the mail.
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