Applications are invited from suitable and qualified candidates for the position of (Entry Level) Branch Support Officer at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Standard Bank (Stanbic IBTC)
- Job Title: Officer, Branch Support
- Locations: Enugu, Lagos
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Deadline: Not Specified
Job Title: Officer, Branch Support
Job Description
To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs, ATMs, Cheque Truncation system (CTS) scanners, POS terminals and communication equipment.
Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
- Improve customer experience.
- Develop a cost containment culture.
- Establish a control framework that guarantees visibility and reliability of our franchise.
- Implement efficient and timely projects and changes to support key business objectives.
See Also:
Qualification for the position of (Entry Level) Branch Support Officer at Stanbic IBTC Bank:
- BSc Computer Science or related field.
- IT professional certification can be an added advantage.
Experience
- Minimum of 2-3 years post qualification experience in a similar or related position.
- 2-3 years experience in IT technical support in an infrastructure environment in providing support for technical problems experienced by users or systems including maintenance and upgrades, incident resolution.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Developing Expertise
- Embracing Change
- Empowering Individuals
- Examining Information
- Exploring Possibilities
- Following Procedures
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
Technical Competencies:
- Application Knowledge for Support
- Incident and Problem Management
- Infrastructure and Platforms Support
- IT Applications
- IT Programme Management
- Root Cause Analysis
- Service Management Processes
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources
