Applications are invited from suitable and qualified candidates for the position of Customer Call Centre Agent at Coca-Cola Hellenic Bottling Company.
About Coca-Cola HBC
Coca-Cola HBC AG, also known as Coca-Cola Hellenic Bottling Company, exclusively bottles and sells beverages from The Coca-Cola Company across its 29 markets. Additionally, it partners with other beverage businesses like Monster Energy, Edrington, Brown-Forman, and Campari to distribute their products. The company emphasizes creating value for stakeholders by supporting socio-economic development and prioritizing environmental impact. Their diverse portfolio spans sparkling, juice, water, sport, energy, plant-based, and premium spirits categories, offering a wide range of healthier options and sustainable packaging. Operating from Ireland to Nigeria, Coca-Cola HBC AG is committed to sustainability, aiming for net-zero emissions by 2040 and ranking as the world’s most sustainable beverage company. With 33,000 employees, the company fosters an open, inclusive work environment focused on customer service, community engagement, and environmental stewardship.
Summary
- Company: Coca-Cola Company
- Job Title: Customer Call Centre Agent
- Location: Multiple Locations (Hybrid)
- Salary range: 1400 – 1550 EUR monthly base salary + 30% result based bonus.
- Job Type: Full Time
- Qualification: BA/BSc/HND
Job Title: Customer Call Centre Agent
About the Job
- Are you a strong communicator with a passion for helping people and a knack for sales? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly matter? If so, we’d love to meet you.
- As a Customer Call Center Agent, you’ll be the first point of contact for our customers-representing a globally recognized brand and playing a key role in delivering outstanding service and support. This is more than just a job; it’s an opportunity to grow your career in a supportive, international environment.
Key Responsibilities
- Proactively reach out to customers via outbound calls and respond to inbound inquiries with professionalism and care.
- Build and maintain strong, trust-based relationships with customers by understanding their needs and offering tailored solutions.
- Support sales campaigns, introduce new products, and track performance metrics.
- Collaborate with internal teams to ensure smooth order processing, delivery, and issue resolution.
- Manage customer data, credit policies, and order entries with accuracy and efficiency.
- Provide first-level support and insights to the Market Developer (MD) and contribute to continuous improvement efforts.
- Keep our CRM and customer databases up to date and well-organized.
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Requirements for the position of Customer Call Centre Agent at Coca-Cola Hellenic Bottling Company
Is This You?
- Previous experience in customer service or sales (call center experience is a strong advantage).
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in MS Office and familiarity with CRM systems.
- Fluency in Estonian and English, (Russian would be counted as an advantage).
- A proactive, customer-focused mindset with resilience and adaptability.
What We Offer
Temporary contract: This position is offered on a temporary contract with no fixed end date currently defined.
- Medical care: employees have an opportunity to enroll for a health insurance plan. Through health insurance, it’s possible to cover the costs of doctor’s visits, hospitalization, vaccination, dental care, and also to apply for sports or other well-being activities compensation.
- EAP (Employee Assistance Program): 24/7 access to free consultation and assistance for employees and their family members in dealing with personal and professional problems and challenges.
- Additional days off for taking up annual leave: if you use all your annual leave in a given year, you will receive up to 3 additional days off.
- Lunch cards: the lunch card, which we subsidize every month, will allow you to purchase meals at your favorite places.
- In-kind: Every quarter you will receive Coca-Cola products.
Salary range:
1400 – 1550 EUR monthly base salary + 30% result based bonus.
Benefits
- Additional days off
- Development opportunities
- Meal ticket
- Work with iconic brands
- Volunteering Opportunities
- Wellbeing program
Deadline
Not Specified
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