2024 Recruitment at Trident Microfinance Bank Ltd (TMFB)
About Trident Microfinance Bank Ltd (TMFB)
Trident Microfinance Bank Ltd (TMFB) is a licensed financial institution in Nigeria, established in October 2016 by the Central Bank of Nigeria (CBN). It focuses on providing financial services to micro, small, and medium enterprises, as well as self-help groups, cooperatives, associations, and low-income individuals, without discrimination. TMFB offers flexible financing options, savings products, electronic banking channels, and financial advisory services to cater to the diverse financial needs of its clients. The bank emphasizes competence, strong character, and commitment to maintaining high professional standards in its operations.
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Summary
- Company: Trident Microfinance Bank Ltd (TMFB)
- Job Opening: 5 Positions
- Job Type: Full Time
- Qualifications: SSCE/OND/BSC/BA/HND
- Location: Abuja
- Deadline: Not Specified
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Job Opening: 5 Positions
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1. Job Title: Customer Service Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Abuja
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Handle and resolve customer complaints in a professional and timely manner
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Utilize effective communication skills to clearly and effectively communicate with customers
- Upsell products or services to customers when appropriate
Experience:
- Fluent in both Spanish and English languages
- Strong data entry skills with a high level of accuracy
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual/multilingual abilities are highly desirable
2. Job Title: Relationship Officer (Loan Officers)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Abuja
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Requirements:
- Candidates must have at least 2 years experience and must have worked in a microfinance bank.
3. Job Title: Human Resource Manager
- Job Type: Full Time
- Qualification: BA/BSC/HND
- Location: Abuja
Job Brief
- As an HR Manager, you will play a crucial role in overseeing all aspects of human resources within our organization.
- You will be responsible for developing HR strategies, managing the recruitment process, ensuring compliance with labor regulations, administering employee benefits programs, and providing guidance to managers and employees.
- The ideal candidate will have a strong background in HR management, possess excellent data analysis skills, and be familiar with various HR systems such as ATS, PeopleSoft, Workday, or Taleo.
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Duties
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Manage the recruitment and selection process, including creating job descriptions, posting job ads, and conducting interviews
- Oversee employee onboarding and orientation programs
- Ensure compliance with labor regulations and HR policies
- Administer employee benefits programs and manage employee relations issues
- Maintain employee records and HR databases
- Provide guidance and support to managers and employees on HR-related matters
- Conduct performance evaluations and provide feedback to employees
- Develop and deliver HR training programs
Experience
- Bachelor’s degree in Human Resources or related field
- Proven experience as an HR Manager or similar role
- Knowledge of HR systems such as ATS, PeopleSoft, Workday, or Taleo
- Strong data analysis skills to drive informed decision-making
- Experience managing and supervising a team of HR professionals
- Excellent communication and presentation skills
4. Job Title: E-Banking Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Abuja
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Job Description
- E-channels expert (ussd, pos, mobile apps) etc
- Abillity to seel the banks product to prospective customers
5. Job Title: Driver
- Job Type: Full Time
- Qualification: OND , Secondary School (SSCE)
- Location: Abuja
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Responsibilities:
- personal driver to the Director
- staffs driver
Qualifications:
- Valid driver’s license with a clean driving record.
- Experience driving commercial vehicles.
- Familiarity with manual transmission vehicles.
- Ability to navigate using GPS or other navigation systems.
- Excellent time management skills
Deadline
Not Specified
Method of Application
Interested and qualified candidates should send their CV in PDF format to: hrrecruitment@tridentmfb.com using the Job Title as the subject of the email.
