Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Representative at Ascentech Services Limited.
About Ascentech Services Limited
Ascentech Services Ltd. is a prominent Human Resource Solution Provider established in 2013 and based in Lagos, Nigeria. They specialize in recruiting permanent, contract, and temporary positions for top companies. As a gateway for recruitment services, they focus on delivering quality candidates through a rigorous selection process. Their commitment to understanding clients’ needs and fostering lasting partnerships sets them apart in the industry. Additionally, they offer HR consulting services to help organizations optimize their human capital and improve performance.
Summary
- Company: Ascentech Services Limited
- Job Title: Customer Service Representative
- Job Type: Full Time
- Required Qualifications: ND/HND/BSC/BA
- Location: Oyo. Nigeria
- Salary Range: ₦200,000 – ₦300,000/month
Job Title: Customer Service Representative
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Job Description:
- We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as the first point of contact for our customers.
- The ideal candidate will be responsible for handling customer inquiries, resolving complaints, processing requests, and delivering an exceptional customer experience while representing the brand positively.
- The successful candidate should possess excellent communication skills, a pleasant personality, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Attend to customer inquiries, complaints, and requests via walk-ins, telephone, email, social media, and other communication channels.
- Provide accurate information about the company’s products and services.
- Resolve customer concerns promptly and professionally while ensuring customer satisfaction.
- Escalate complex issues to the appropriate departments for resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Process customer orders, returns, exchanges, and service requests where applicable.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Support the implementation of customer service policies and procedures.
- Build and maintain positive relationships with customers to encourage loyalty and repeat business.
- Collaborate with internal teams to improve service delivery and customer experience.
- Prepare periodic reports on customer feedback and recurring issues.
- Ensure compliance with company standards and customer service guidelines.
See Also:
Qualifications for the Position of (Entry Level) Customer Service Representative at Ascentech Services Limited
- Minimum of an OND, HND, or Bachelor’s Degree in any relevant discipline.
- 1–3 years of experience in customer service, front desk, client relations, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Proficiency in Microsoft Office applications.
- Ability to remain calm and professional when handling difficult situations.
- Strong problem-solving and conflict-resolution skills.
- Good organizational skills and attention to detail.
- Ability to work effectively under pressure and manage multiple tasks.
- Must reside in or be willing to commute conveniently to Lekki, Lagos.
Salary Range:
₦200,000 – ₦300,000/month
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Deadline
Not Specified
Method of Application
Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the email.
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