About SeamlessHR
SeamlessHR Limited is an equal opportunity employer that values merit-based employment and rejects discrimination based on age, gender, race, disability, sexual orientation, or religion/belief. They maintain a fun, fast-paced, and collaborative work environment with a team of passionate and talented individuals known as Seamstars. Their core values include excellence, judgment, innovation, communication, candor, selflessness, thirst for knowledge, responsibility, and initiative. The company is dedicated to delivering top-notch technology solutions to their clients and invites like-minded individuals to join their journey in building a successful and innovative organization.
Join Whatsapp Group to Receive Daily Alert of Jobs Vacancies
Join this WhatsApp Group for Daily Notification of Fully Funded Scholarships
Summary
- Company: SeamlessHR
- Job Title: Customer Success Intern
- Location: Lagos
- Qualification: HND/BSc
- Deadline: 31 July 2023
IQ challenge, play and earn money if you can score 50%.
Click Here to Learn Forex Trading for Free
Job Title: Customer Success Intern
Job Summary
As a Customer Success Intern, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.
Responsibilities
- Responding to queries (emails, chats, phones, in person) from employees and customers seeking help with the software and walking customers through problem-solving processes.
- Resolving all tickets raised by customers promptly and escalating when necessary.
- Aiding the development team in conceptualising updates and upgrades that will enhance users’ experience.
- Gathering and collating feedback from customers through Focus Group Discussions, Surveys, Pools, Visits, etc.
- Analysing information for product and service improvement.
- Monitoring details of contracts to inform clients of pending expiration and assisting with processing contract renewals.
- Coordinating client support communications efficiently, eliminating communication gaps or lags.
- Upholding the company’s brand, core values, and culture pillars at all times.
- Any other task or project assigned by your Line Manager.
Requirements
- Recent graduate with a Bachelor’s degree.
- Excellent verbal and written communication skills.
- Critical/analytical thinking skills.
- Great interpersonal and relationship management skills.
- Empathy and problem-solving skills.
- Ability to work on multiple tasks and follow through.
- Ability to work well in a team.
- Comfortable with using technology.
Deadline
31 July 2023
