Applications are invited from suitable and qualified candidates for the Position of Remote Customer Support at ModSquad.
About ModSquad
ModSquad is a global customer experience and digital engagement company that has been providing customer support and online community services since 2007. The company helps businesses manage customer interactions, protect their online communities, and improve digital experiences through services such as customer support, content moderation, trust and safety, community management, social media operations, and enterprise technology solutions. ModSquad combines human expertise with AI-assisted technology to deliver flexible support across digital channels, serving organizations ranging from startups to large global brands. Its distributed workforce operates across more than 90 countries and supports customers in numerous languages, helping businesses provide localized service and engagement across different markets. ModSquad’s approach is built around flexible, scalable operations rather than traditional call-center models, allowing teams to adapt their support and moderation services to changing business needs. The company also emphasizes security, operational efficiency, and continuous improvement as part of its customer experience services. With its focus on remote work, digital engagement, customer service, and trust and safety, ModSquad provides career opportunities for professionals interested in customer support, content moderation, community management, social media, technology, and other remote customer experience roles.
Summary
- Company: ModSquad
- Job Title: Remote Customer Support – Ticket Support – Gaming
- Job Type: Full Time
- Location: Remote, Nigeria
Job Title: Remote Customer Support – Ticket Support – Gaming
Job Description
We Could Use Someone Like You in Our Crew
Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We’re seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket Customer Support Mods!
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Project Hours (All Times Pacific):
- 4:00 AM – 7:00 PM PT(Monday – Sunday)
- 10:30 AM – 2:00 PM PT REQUIRED
Please note: Times are subject to change based on specific client needs.
Commitment:
- Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot.
See Also:
Requirements for (Remote) Customer Care Job at ModSquad
What Are We Looking For:
- A person with a great personality and team player attitude
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with high volume customer service
- Experience and fluency in English writing
- Advanced typing skills – minimum 50 WPM
- Experience with web-based research
- Experience working with company escalation policy
Workspace Requirements for (Remote) Customer Care Job at ModSquad
To be considered for this opportunity, you must have:
- A dedicated desktop or laptop computer running Windows 11 or later
- At least 16 GB of RAM
- One of the following processors or newer:
- Intel: 11th Gen Intel Core or Intel Core Ultra
- AMD: Ryzen 5000 Series, 7000 Series or Ryzen 8000 Series
- Dual monitors preferred
- A reliable, high-speed internet connection with a minimum download speed of 40 Mbps
- A high-quality headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling customer calls
- Willingness to install required ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
Deadline
Not Specified
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