Applications are invited from suitable and qualified candidates for the Position of Customer Service Assistant at Green Africa.
About Green Africa
Green Africa is a Nigerian airline focused on making air travel more affordable, accessible, and reliable for individuals and businesses. The airline operates a customer-centric model that emphasizes efficiency, safety, and value while connecting key destinations across Nigeria. By leveraging modern aircraft, innovative technology, and streamlined operations, Green Africa aims to improve domestic air transportation and enhance the overall travel experience. With a strong commitment to operational excellence, sustainability, and exceptional customer service, Green Africa continues to play an important role in expanding access to safe and convenient air travel in Nigeria.
Summary
- Company: Green Africa
- Job Title: Customer Service Assistant
- Job Type: Full Time
- Qualification: SSCE/ND
- Location: Lagos, Port Harcourt – Rivers, Benin City – Edo, Nigeria
Job Title: Customer Service Assistant
Job Role
- Ensuring accurate weights of baggage at the check-in desks are captured and processed
- Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
- Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
- Advising and assisting customers on how to process payment for their excess baggage
- Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
- Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
- Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
- Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
- Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
- Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage
Must have skills:
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- Attention to details
- Time management
- Good communication skill
- Customer Service Skills
- Communication Skills
Good to have skills:
- Problem solving
- Interpersonal relationship skill
- Teamwork
See Also:
Qualifications for the Position of Customer Service Assistant at Green Africa
- OND/SSCE
- Exceptional Communication and Interpersonal skills
- High- level numeracy skills
- Strong ability to pay attention to detail
Deadline
Not Specified
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