Applications are invited from suitable and qualified candidates for 2026 Graduate Trainee Program at Swift Networks.
About Swift Networks
Swift Networks is a digital media and technology company that provides data-driven advertising and content distribution solutions. The company focuses on targeted digital advertising, audience engagement, and analytics across connected platforms, helping brands reach consumers effectively. With an emphasis on innovation, measurable results, and regulatory compliance, Swift Networks operates as a trusted player in the digital advertising and media technology sector.
Summary
- Company: Swift Networks
- Job Title: Graduate Trainees – Customer Care Agent
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos,
Job Title: Graduate Trainees – Customer Care Agent
Description:
- The provision of high-speed internet services, telephony, and IP-VPN services to both residential and enterprise subscribers.
- We are seeking a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
- To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist should be able to improve sales by creating lasting bonds with customers.
Responsibilities
- Taking all possible measures to timely resolve customers ’ issues and processing them according to our established procedures and policies.
- Responsible for responding to inbound and outbound calls, and technical queries related to VOIP, Internet, and Data services on different platforms such as LTE, WTTx and Fibre, Wifi by using standard procedures.
- Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls.
- Ensure full compliance with all related software applications and a strong handling power to assist customers.
- Logging all queries properly and escalating possible complaints to the concerned teams using effective tools.
- Regularly attending training and coaching sessions conducted. Learning about the organization’s products or services and keeping up-to-date with any changes to them.
- Suggesting alternatives and possibilities to resolve customers’ complaints on a priority basis.
- Giving feedback and reporting customer issues/problems to the Supervisor to ensure maximum customer satisfaction and to aware management of current trends and demands.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Building positive relationships with customers and business associates.
- Assisting with processing online payments and ensuring customers get value.
See Also:
Requirements for 2026 Graduate Trainee Program at Swift Networks:
- Must have a 2:1 (Upper Credit)bachelor’s degree in sales, marketing, or a related field.
- Entry level.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software such as CRM, Excel, Outlook, etc.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
Salary
N100,000 – N116,000 per month.
Deadline
30th January, 2026
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Method of Application
Interested and qualified candidates should forward their CVs to: hr@swiftng.net and use the job title as the mail subject.
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