Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Representative at Palmpay Limited.
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
Summary
- Company: Palmpay Limited
- Job Title: Customer Service Representative
- Job Type: Full Time
- Qualification: OND/BA/BSc/HND
- Job Location: Lagos, Nigeria
- Deadline: Not Specified
Job Title: Customer Service Representative
Responsibilities
- Respond promptly to customer inquiries via live chat in a professional and courteous manner.
- Resolve customer issues related to transactions, accounts, payments, and app usage.
- Provide accurate information in line with company policies and SOPs.
- Identify, document, and escalate complex or sensitive cases to the appropriate teams (Risk, Payments, Tech, etc.).
- Maintain high CSAT, SLA, and quality standards.
- Handle multiple chat conversations simultaneously while maintaining accuracy.
- Properly log cases, updates, and resolutions in the CRM/tooling system.
- Educate customers on product features, processes, and self-service options.
- Comply with data protection, security, and regulatory requirements.
- Collaborate with team leads and QA to improve service quality and processes.
See Also:
Qualifications for the Position of (Entry Level) Customer Service Representative at Palmpay Limited
- Minimum of OND / HND / Bachelor’s degree or equivalent experience.
- Proven experience in customer service, contact center, or live chat support (fintech experience is an advantage).
- Strong written communication skills with good grammar and clarity.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of digital payments, banking, or fintech products.
- Good problem-solving and analytical skills.
- Customer-focused mindset with high attention to detail.
- Ability to work shifts, weekends, or holidays if required.
- Familiarity with CRM tools and chat platforms is an added advantage.
Optional Skills (Added Advantage):
- Experience handling high chat volumes.
- Knowledge of fraud prevention and dispute handling
- Strong typing speed and accuracy.
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Deadline
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Method of Application
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