Apply for the Position of Customer Relationship Manager at Dangote Group
About Dangote Group
Dangote Group is one of Africa’s largest and most diversified conglomerates, headquartered in Nigeria and founded by Aliko Dangote. The group operates across key sectors including cement, sugar, salt, flour, oil and gas, fertilizers, and recently, petrochemicals and refining. Its flagship company, Dangote Cement, is the largest cement producer in Sub-Saharan Africa. Committed to industrializing Africa and reducing import dependence, the group runs large-scale manufacturing operations and infrastructure projects that support job creation and economic development. Through innovation, local content, and strategic investments, Dangote Group plays a pivotal role in shaping Nigeria’s industrial and economic landscape.
Summary
- Company: Dangote Group
- Job Title: Regional Customer Relationship Manager (Oil & Gas) – South South
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Port Harcourt, Rivers State, Nigeria
- Deadline: Not Specified
Job Title: Regional Customer Relationship Manager (Oil & Gas) – South South
Description
- To manage the regional Service Support team and own the customer experience within a specific geographical area.
- This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.
Duties & Responsibilities
- Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
- Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
- Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
- Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.
Key Interfaces:
- Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
- External: Customers within the region.
Requirements
- BSc in Business Administration or a related discipline.
- 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Direct experience in Nigeria’s downstream oil and gas retail sector is mandatory.
- Strong understanding of customer service principles and practices.
- Excellent leadership, coaching, and conflict resolution skills.
- Willingness to travel within the designated region.
Benefits
- Private Health Insurance
- Opportunities for Professional Growth and Career Advancement
- Paid Time Off
- Training & Development
- Competitive salary
- Collaborative and supportive work environment
Application Closing Date
Not Specified.
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