About Carbon
Carbon Entry Level Recruitment 2023
Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.
- Join Whatsapp Group to Receive Daily Alert of Jobs Vacancies
- Join this Whatsapp Channel to Get Wealth Creation Tips
- Join this WhatsApp Group for Daily Notification of Fully Funded Scholarships
- Join Telegram Channel for Daily Jobs, Scholarships, Business and Career Updates
- Follow our Facebook Page for More daily Updates
At Carbon, we are:
- Passionate: We love what we do and have an ownership mentality.
- Resourceful: We make do with what we have. Not wasteful
- Intelligent: We are forever learning to better ourselves, constantly experiencing & testing to understand the problem space better
- Maverick: We try the unconventional, question widely held assumptions.
- Executors: We get shit done. No excuses
- Data-Driven: Rigorous in using data for decisions, experiments to test assumptions and hypothesis
Top 10 Money Making Strategies to Achieve Financial Success
How to Get Rich When You Step Out of Your Comfort Zone
15 Easy Ways To Turn Your Smartphone Into A Money Making Machine
Summary
- Company: Carbon
- Job Title: Customer Success Associate
- Job Type: Full Time
- Location: Lagos. Lagos (Hybrid)
- Deadline: Not Specified
Apply: Executive Assistant at McKinsey & Company
Apply: Alan and Grant Recruitment 2023/2024
Apply: Ongoing Maersk Recruitment
Apply: Walmart USA Jobs – Visa Sponsorship
Job Title: Customer Success Associate
IQ challenge, play and earn money if you can score 50%.
Earn Up to 70% interest, Invest now and See your Profits Rolling in.
Free Forex Tutor App, Click Here to Download App.
About the role
As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers. You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.
Responsibilities
- Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
- Listen actively to customers and ask relevant follow-up questions to understand their needs.
- Resolve customer issues in a timely and effective manner.
- Provide helpful solutions to customers to exceed their expectations.
- Document customer interactions and feedback accurately.
- Collaborate with other teams to escalate and resolve complex customer issues.
- Utilize data and metrics to improve processes and decision-making.
Requirements
- Passion for providing exceptional customer service
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills
- Attention to detail and accuracy in documentation
- Familiarity with using customer service software and tools is a plus
- Ability to work in a fast-paced and dynamic environment
- No prior experience is required, but some background in customer service or related fields is a plus.
Recruitment Process
- Call with People team
- Case Study ( Assessment)
- Interview
Benefits
- A great and upbeat work environment populated by a multinational team.
- Potential to work in different geographies.
- Health Insurance.
- Life Insurance
- Career development & Growth.
- Offer a remote working option.
Deadline
Not Specified
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
Important: See Helpful Career Resources
daxktilogibigibi.Q8eiZx25fGLh
0