Applications are invited from suitable and qualified candidates for the Position of (Remote Entry Level) Customer Support Specialist at Eneba.
About Eneba
Eneba is an online digital marketplace that allows gamers to buy video games, gift cards, gaming subscriptions, and other digital products at competitive prices. The platform is known for offering a wide selection of game keys for popular platforms such as PC, PlayStation, Xbox, and Nintendo, making it a convenient option for gamers worldwide. Eneba focuses on providing a secure and user-friendly shopping experience, with fast delivery and multiple payment options that simplify digital purchases. By connecting buyers with trusted sellers, the platform has grown into a popular destination for affordable gaming deals and digital entertainment products.
Summary
- Company: Eneba
- Job Title: Customer Support Specialist
- Job Type: Full Time
- Location: Remote
Job Title: Customer Support Specialist
Job Description:
- Welcome to the world of Eneba customer support. We’re delivering world-class user experience across our marketplace and we’re having a blast while doing it! Buy, sell, explore or simply browse around on Eneba web and mobile. We’re here to help and support where needed.
- We’re united behind each other as a team, and drive continuous improvements of our service. We’ve started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba’s hyper-growth.
We are growing our Customer Support team across two languages:
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- English — serving our English-speaking customer base. Required for all positions.
- English + Spanish — serving our LATAM customer base.
Responsibilities
- Provide an excellent customer experience via email, live chat, and social media.
- Ensure a seamless transaction process throughout our marketplace at all times.
- Actively drive resolution of customer issues resulting in customer satisfaction and retention.
- Maintain and/or improve your team’s Customer Support Metrics.
- Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.
See Also:
Qualifications and Requirements for the Position of (Remote Entry Level) Customer Support Specialist at Eneba:
- 1+ years of experience providing support to clients or users via email, phone, live chat, bots, or social media.
- Strong written and verbal English proficiency — required for all roles.
- Written and verbal Spanish fluency, in addition to English — required for LATAM-facing roles only
- Sense of urgency and appreciation for clear, timely communication with both users and teammates.
- Ability to effectively prioritise workload and deliver results as part of a team.
- Ability to work shift-based schedules in line with business needs, including evenings, nights, and weekends depending on the market you cover.
Benefits:
- Opportunity to join our Employee Stock Options program.
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
Deadline
Not Specified
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