Applications are invited from suitable and qualified candidates for the Position of Customer Service Representative at Palmpay Limited.
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
Summary
- Company: Palmpay Limited
- Job Title: Customer Service Representative – Abuja
- Job Type: Full Time
- Job Location: Abuja, F.C.T
- Deadline: Not Specified
Job Title: Customer Service Representative – Abuja
Job Description:
- Palmpay is looking for a customer service representative to join our team in our Abuja Office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
- The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
See Also:
Responsibilities for the Position of Customer Service Representative at Palmpay Limited:
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities;
- Retrieval of POS terminals for walk-in agents.
- Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies.
- Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations.
- Maintain accurate records of coin transactions and reconcile discrepancies as needed.
- Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services.
- Provide technical assistance and guidance to agents to optimize their use of POS terminals.
- Generate reports on repair activities, coin transactions, and agent support services as required.
- Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction.
- Other assigned related duties by the Line Manager.
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Deadline
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