Category: Experience Level Jobs

About CED Africa

As a distinguished distributor of customized electronics, we specialize in an array of premium products such as home cinema systems, cinema speakers, and AV processors. In addition, we offer cutting-edge solutions for lifestyle automation, architectural audio, and whole-house video integration.

Job Title: Retail Sales Manager

Job Type: Full Time

Qualification: MBA/MSc/MA

Experience: 5 – 10 years 

Location: Lagos

Salary Range: ₦400,000 – ₦500,000 per month

PRINCIPAL DUTIES AND RESPONSIBILITIES

Financial

• Responsible for delivering sales revenue targets for the assigned CED Offline Retail Store.
• Responsible for the operations and profit targets of the store by ensuring store costs and managed effectively and within budget.
• Responsible for meeting and surpassing the weekly & monthly CRM sales targets for the retail store including but not limited to DEMO Presentation, Consulting, and Closing deals/accounts.

Customer

• Responsible for the Retail Store Walk-through presentation and sales pitch including but not limited to customer order processing, customer design support and customer technical training.
• Partner with marketing to build, plan and execute key events to engage with partners and support the overall marketing and sales efforts.
• Develop and implement a Retail Sales Plan with Partners/distributors.
• Communicate new product developments to new and existing partners on a regular basis.
• Engage with strategic partners to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers.
• Provide feedback on the security market data, such as competitive, channel program needs, and technical issues that affect success in the market.

Order Fulfillment

• Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards.
• Respond to request from internal and external customers to expedite order, correct errors, or investigate issues arising from products delivered.
• Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.

Store Facility Management

• Managing the upkeep of equipment and supplies to meet health and safety standards.
• Monitor and manage the major assets and technologies within the workplace to ensure maximum return on investment.
• Inspecting buildings’ structures to determine the need for repairs or renovations.
• Collaborating with building owners and upper management on budgeting for facilities needs.

Customer Experience Management

• Coordinate after sales functions including deliveries, collections and warranty claims in order to optimize customer satisfaction within budget constraints.
• Contribute as a member of management to CED’ strategic planning and decision making.
• Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
• Ensure prompt resolution of any customer complaints about product quality. 
• Identify potential problems and take proactive steps to protect the company against bad debt and potential financial risks. 
• Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.  
• Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience. 
• Manage customer accounts to ensure tracking of all actions taken in relation to each customer. 
• Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues. 
• Ensure the preparation of accurate reports to summarize outcomes in relation to collections, deliveries and customer satisfaction metrics for the management team and make recommendations for improvement.

• Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales. 
• Maintain a strong customer focus to improve the sales experience. 
• Ensure management of all incoming and outgoing queries (including Facebook, email, phone) to provide a positive customer experience, promote the company brand and encourage further sales.
• Develop campaigns to promote CED’ products and services.
• Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements where required. 
• Generate sales leads and liaise with the sales teams to ensure follow up. 
• Undertake employee management in order to deliver quality performance outcomes across the sales department.
• Manage, develop, coach, control, and motivate the after sales team to develop their skill to ensure that a high professional standard is achieved and performance targets are met. 
• Ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development. 
• Assess the strengths and weaknesses of the after sales team and manage the program accordingly, including undertaking recruitment and coordinating training as required.  
• Always act in a manner consistent with CED’ values.
• Comply with the HAUSBA’ standards of conduct and all applicable policies and legislation.

Customer Support/After Sales

• Ensure customers are 100% satisfied.
• Optimizing all aspects of the after sales experience for the customer and maintaining customer relationships to measure satisfaction and encourage future sales.
• Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
• Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.
• Manage customer accounts to ensure tracking of all actions taken in relation to each customer.
• Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements.
•  Store Inventory 
• Manage warehouse operations in a way that best suits the company’s vision and policies.
• Modernize  inventory and fulfillment operations and use best  warehouse procedures.
• Oversee receipt and proper storage of warehouse products.
• Control and verify  the inventory level by conducting regular physical counts and reconciling with the data system.
• Manage  the warehouse’s physical conditions.
• Safeguarding the warehouse content by establishing procedures and protocols for proper storage and fulfillment process. 
• Working directly with the sales manager to oversee and prioritize the distribution of outgoing orders and oversee staff meet their goals.
• Coordinate  with the shipping/logistics supervisor and manager to schedule outbound orders.
• Work directly with the purchasing department to ensure proper stocking levels are maintained.
• Process returned goods and ensure all return processes are completed correctly and efficiently.

Sales

• Analyze sales and revenue reports and make forecasts.
• Keep abreast of market trends to determine the need for improvements in the store.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Achieving growth and hitting sales targets by successfully managing the store sales team.
• Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.
• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.

Deadline

Not specified

Method of Application