About SeamlessHR
SeamlessHR Limited is an equal opportunity employer that values merit-based employment and rejects discrimination based on age, gender, race, disability, sexual orientation, or religion/belief. They maintain a fun, fast-paced, and collaborative work environment with a team of passionate and talented individuals known as Seamstars. Their core values include excellence, judgment, innovation, communication, candor, selflessness, thirst for knowledge, responsibility, and initiative. The company is dedicated to delivering top-notch technology solutions to their clients and invites like-minded individuals to join their journey in building a successful and innovative organization.
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Summary
- Company: SeamlessHR
- Job Title: IT Support Officer
- Job Type: Full Time
- Location: Lagos
- Qualification: HND/BSc
- Deadline: 21 August 2023
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Job Title: IT Support Officer
Job Summary
SeamlessHR is a rapidly growing SaaS company that helps businesses in emerging markets optimize their resources and become more productive and successful, and our mission is to build a healthy unicorn. We are embarking on an ambitious and exciting growth strategy which will lead to a significant transformation of the business and you will play a significant role in this journey. We are seeking a highly motivated and technically skilled IT Support Officer to join our dynamic team. The IT Support Officer will play a critical role in supporting our People & Culture team in maintaining hardware systems and providing technical assistance to users. The ideal candidate is a proactive problem-solver with a strong technical aptitude and excellent communication skills.
Responsibilities
- Install, configure, and maintain hardware and software systems such as Google Chrome, Microsoft Teams, printers, and other network devices.
- Troubleshoot hardware and software issues, identify root causes and implement effective solutions in a timely manner.
- Provide technical support and guidance to employees regarding software applications, and general IT inquiries.
- Assist the Information Security team with security software installation, user management, and data backup procedures.
- Conduct regular laptop audits to ensure compliance with security protocols and industry standards.
- Collaborate with cross-functional teams to implement IT projects, upgrades, and system enhancements.
- Maintain accurate documentation of procedures, configurations, and troubleshooting steps.
- Stay updated on emerging technologies, industry trends, and best practices in IT support.
- Assist in asset management, including inventory tracking, procurement, and secure equipment disposal.
- Take on other tasks as assigned by your line manager.
- Apply and promote SeamlessHR culture and core values at all times.
- Undertake ad hoc duties as agreed.
Requirements
- Bachelor’s degree in Computer Science, or a related field from a reputable university.
- Proven experience in IT support or related roles.
- Strong knowledge of hardware, software, networking, and operating systems.
- Proficient in troubleshooting technical issues and providing timely resolutions.
- Familiarity with network administration and security principles.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Highly organized with excellent attention to detail.
Seamstar Persona
To successfully become a Seamstar, you will have to:
- believe in our vision and mission;
- be smart and result-oriented;
- be honest;
- be respectful;
- be a good communicator;
- be kind, yet firm when necessary;
- be a good team player; and
- know how to have fun and be willing to partake in team-bonding activities.
Benefits
- Competitive salary.
- On-site recreational/work-out facilities.
- Tea/coffee whenever you work at the office.
- Airtime allowance.
- Career growth opportunity.
- An opportunity to play an important role in building one of the top SaaS start-ups in Africa.
Deadline
21 August 2023
