Apply: Loyalty Officer at Stanbic IBTC Bank

Apply for Loyalty Officer at Stanbic IBTC Bank

About Standard Bank (Stanbic IBTC)

Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.

Summary

• Company: Stanbic IBTC Bank
• Job Title: Officer, Loyalty & Partnerships
• Job Type: Full-time
• Qualification: BA/BSc/HND
• Location: Lagos, Nigeria
• Deadline: Not Specified

Job Title: Officer, Loyalty & Partnerships

Job Description

To engage partners to discuss loyalty propositions and agree on partnerships with Stanbic IBTC for loyalty and reward programmes. To set expected outcomes from each loyalty programme and track execution to ensure the objectives are realized. To work closely with marketing to ensure the loyalty programmes receive adequate promotions as to drive expected benefits.

Job Responsibilities

• Design loyalty program benefits and offers that lead to new customer acquisition, retention and ongoing engagement.
• Ensure compliance to all standards and applicable controls within the digital channels team with zero audit exceptions.
• Develop marketing and merchandising strategies to build awareness and sales of the loyalty and gift card program through all channels.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple product channels and customer touch points arising from the loyalty programmes.
• Manage key vendor relationships and quarterly business reviews.

Qualifications

• First Degree

Experience

• 5 – 7 years’ experience in Digital Channels, Marketing, Loyalty Product design and implementation
• 1 – 2 years’ general banking experience

Additional Information

Behavioural Competencies:

• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Team Working

Technical Competencies:

• Active Listening
• Call Reporting
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Verbal Communication

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Deadline

Not Specified

Method of Application for Loyalty Officer at Stanbic IBTC Bank

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