Operations Support Associate at Chowdeck
About Chowdeck
Chowdeck is an on-demand delivery service for Africa. We help vendors deliver food, medicine, and groceries seamlessly while providing customers with a platform to order from their favourite vendors. Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
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Summary
- Company: Chowdeck
- Job Title: Operations Support Associate
- Job Type: Full Time
- Qualification: BA/BSc/HND/MSC
- Location: Hybrid, Lagos State, Nigeria
- Deadline: Not Specified
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Job Title: Operations Support Associate
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About the role
- As part of the Operations Support team, you will be responsible for resolving operations issues across multiple channels. Your role will involve delivering world-class support, addressing order-related issues, and resolving any concerns related to Chowdeck deliveries. You will act as the main point of contact, ensuring a smooth and positive experience for both customers and riders.
- Please note that this role requires flexibility, as the successful candidate will work outside of regular business hours, including evenings, weekends, and holidays, to accommodate varying shifts and schedules.
Key Responsibilities
- Communicate with other team members to resolve issues and provide updates on customers’ orders.
- Stay updated with the app’s features, policies, and processes to provide accurate information to riders.
- Help Chowdeck vendors, agents, and riders resolve issues through chat and mobile calls by providing accurate information and appropriate solutions while remaining friendly and helpful.
- Escalate recurring issues as quickly as possible for resolution. Identify and recommend process enhancements to improve efficiency and customer satisfaction.
- Provide internal updates on insights from engagements with vendors, riders, customers, and vendor agents to improve Chowdeck’s overall service.
- Perform other duties as assigned by the operations manager
You’ll thrive in this role if you:
- insist on high standards.
- are a team player.
- are honest.
- are a very fast learner.
- able to break down complex ideas into comprehensible bits.
- are very intuitive and willing to gain knowledge from new experiences.
- love to solve complex issues when the answers are not readily available.
- are motivated to improve the experience of our customers.
- are extremely patient and calm under pressure.
- can communicate clearly and empathetically, both in writing and verbally.
- have a deep and unrelenting focus on customer satisfaction and experience.
- are flexible to work in shifts, including evenings, weekends, and holidays.
- have the ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
In addition to your monthly salary, this role offers:
- a lunch allowance to support your daily needs.
- a laptop to facilitate your work tasks
- medical coverage, ensuring your well-being.
- smart and kind colleagues genuinely invested in your growth
Click here to get a professional, ATS compliant CV from an Expert for less than 3k.
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
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